Questions? Problems?

You will find answers to the most common questions here. If you have more specific questions- don't hesitate to contact us, we'll be glad to help.

Data storage and safety

How is my data stored?: Access to the servers where your data is stored is protected by firewall. Every account on the server has access only to the data of this account. We also provide back up copies of all the data for all accounts.
Who can see my projects and sketches?: Only the users that have received your invitations to see and comment the project and sketches has access to it.
How long is my data stored for?: Data is stored for unlimited time if you use our service regulary. Free accounts, that have not been used for three months are removed after three email notifications to the account's owner. Paid accounts whose subscription was not renewed in three months are also removed after three notifications to the owner.

Plans and prices

What are the time limits for the free account?: If you are using your free account regulary - there are no time limits. If your free account hasn't been active for three months, it will be removed automatically after three notifications to your email.
What is the diffrenece between free and paid plans?: The major difference between plans is the number of projects and disk space available to the user. For more detailed information on the plans click here. Moreover, questions and problems of the owners of paid accounts are solved by our support team first of all
How can I upgrade my account?: You can upgrade your account at any time by changing settings of your account. The sum propotional to the number of days that are left paid for, according to the old price is substructed from your first payment for the upgraded account.
How can I downgrade my account?: At the moment, downgrading your account to the cheaper one or free plan is not possible. You can delete the existing account and open a free one.
How safe are credit card transaction?: Credit Card data transmission is carried out via protected SSL channel. Transaction is processed by out partner TransactPro (http://transactpro.lv/). We do not store credit card data, this data is used only for the transaction.

Work with projects and users

Can I remove my comments and comments of other users?: You are always free to remove your comments. Comments of other users can be removed only by the acoount owner and users with superman status.
Who is "superman"?: Superman - user who has full rights to work with all the users, projects, sketches and comments. Normal user can see only his own projects and cannot edit other user's comments.
How can I invite new user to my project?: Simply invite new user and in the invitation form choose the projects you'd like the user to participate in. Upon registration new user will be automatically added to the projects chosen by you. If you want to invite a user, who is alrady using TheCommenter, put a check opposite to this user in the project card, and the user will be automatically added to the project.

Your question

Haven’t found an answer to your question? You can always send a question to our support team and we will contact you as soon as possible to help with your problem.

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